Shipping Policy

This Shipping Policy explains how we process and deliver orders.

1. Shipping Provider

Orders are shipped using Deutsche Post / Warenpost.

2. Shipping Destinations

We ship to most countries, including Germany and all EU countries.

3. Shipping Times

Estimated delivery times:

• Germany: 2 to 5 business days

• EU Countries: 5 to 12 business days

• Worldwide: 7 to 21 business days

Delivery times may vary based on destination and customs processing.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on destination and package weight.

5. Order Processing Time

Orders are processed and dispatched within 1 to 3 business days.

6. Tracking

Some orders may include tracking. Tracking availability depends on the destination.

7. Customs and Import Fees (International Orders)

International customers are responsible for any customs fees, import taxes, or additional charges that may apply in their country.

8. Incorrect Address Information

If the provided shipping address is incorrect, we are not responsible for lost packages. Please ensure your address is accurate. 

9. Lost or Delayed Packages

If your order appears delayed or lost, contact us at contact@culturecollides.com and we will assist you.

10. Contact

If you have any questions regarding shipping, please contact:

Email: contact@culturecollides.com