Cancellation and Return Policy

Consumers have the right to withdraw from the purchase contract within 30 days.

1. Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day you or a third party named by you (who is not the carrier) received the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by email:

Email: contact@culturecollides.com

A simple message is sufficient.

2. Effects of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, excluding shipping costs, within 14 days from the day we receive the returned goods.

We will use the same payment method that you used for the original transaction.

3. Return of Goods

You must return the goods to us without delay and no later than 30 days after notifying us of the withdrawal. 

Return Address:
Culture Collides
A.Vahed
Beisenstr. 46
45894 Gelsenkirchen
Germany

You bear the cost of returning the goods.

4. Condition of Returned Goods

Returned items must be unused, undamaged, and in original packaging.

If the value of the goods is reduced due to handling beyond what is necessary to check the condition, a compensation may be charged.

5. Exceptions

The right of withdrawal does not apply to:

  • Customized or personalized products

  • Hygiene products where the seal has been broken

6. Exchange

If you want an exchange instead of a refund, please contact us at contact@culturecollides.com.

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