Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Please check our return policy for more information.
Can I stick my TRACE grips more than once?
TRACE grips use a high-quality acrylic adhesive designed for a secure, long-lasting hold. While they are intended for single-use application, you can re-stick them a limited number of times if needed (for example, during initial positioning).
In our own testing, they held up well when re-applied, but repeated removal may reduce adhesion over time. For the best performance and longevity, we recommend applying them once to a clean, dry surface.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information.
Estimated delivery times:
- Germany: 2 to 5 business days
- EU Countries: 5 to 12 business days
- Worldwide: 7 to 21 business days
Delivery times may vary based on destination and customs processing.
Where are your products manufactured?
Designed and tested in Germany.
Our products are manufactured in China. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.