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We are happy to assist you with any questions or concerns regarding our products, orders, or services.

Customer Support

Email: support@culturecollides.com

We aim to respond to all inquiries within 24-48 hours on business days.

General Inquiries

For general questions about Culture Collides, please contact:

Email: contact@culturecollides.com

Business Hours

Monday to Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Note

Please include your order number in any inquiries related to purchases to help us respond more efficiently.

Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Please check our return policy for more information.

TRACE grips use a high-quality acrylic adhesive designed for a secure, long-lasting hold. While they are intended for single-use application, you can re-stick them a limited number of times if needed (for example, during initial positioning).

In our own testing, they held up well when re-applied, but repeated removal may reduce adhesion over time. For the best performance and longevity, we recommend applying them once to a clean, dry surface.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information.

Estimated delivery times:

Germany: 2 to 5 business days
EU Countries: 5 to 12 business days
Worldwide: 7 to 21 business days

Delivery times may vary based on destination and customs processing.

Designed and tested in Germany.

Our products are manufactured in China. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

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Customer Support

General Inquiries

Business Hours

Note

Frequently asked questions

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Country/Region

Country/Region

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Contact Us

Customer Support

General Inquiries

Business Hours

Note

Frequently asked questions

Join us on our journey